Avon Mexico Case Study

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the details and the intricacies of the situation. This position of Lezama's means that it is important not to approach Lezama by trying to solve the problem for him. Instead, the most suitable approach will be one where my position is seen as being to help him make the right decision, rather than one where I make the right decision for him. Based on this, it is necessary to approach Lezama with an open approach and to build an effective relationship with him. This will involve making sure he realizes that his knowledge is valued and respected. This can be achieved by avoiding telling Lezama what is required, and instead using the interview to ask as many questions as possible. Lezama's action in using the appreciative inquiry process to investigate the company and the considered approach to making change also suggests that Lezama likes a structured approach to managing change. For this reason, the first meeting will include outlining the process to making the decision. This ...

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reacted to the program, and how successful the "men and women working together" program have been. In asking these questions, it will be remembered that the program is Lezama's idea and so he has a personal stake in its success. This means that he is likely to feel uncomfortable if the questions are all focused on finding the problems of the program. To help Lezama feel comfortable about opening up and honestly speaking about problems, I will also discuss with him what a major change he has implemented and comment on how all processes of change encounter resistance. This will be intended to help Lezama admit the problems occurring so I can get an honest view of the situation. The ...

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