Big Brother, Little Sister Computer Monitoring

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instance monitoring abuse can be found in the in the situation of airline agents. The agents discovered that by keeping customers on hold while finishing their work they could gain an extra 5-minute break (De Tienne 462). In the future these evasions of work will be stopped and for this reason "employee's who are accustomed to evading the monitoring system may no longer be able to tolerate it" (De Tienne 463). These types of employees may find they can no longer survive the added pressure of not being able to evade the system (DeTienne 463).
While monitoring can add pressure to some employees it can also be a relief to others. It is a relief to the employee because it provides information readily at hand. With the use of prompts, acting as reminders to workers of information needed is passed on efficiently allowing employees to do a better job. However, if prompts are used to tell an employee how much time has been wasted or how bad an employee is doing their job, it could ...

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