Book Report, Reinventing Government

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internal processes and not, necessarily, effective outputs. The slower pace of society, technologies, and information availability allowed bureaucracies to be basically successful as it was still be able to handle the fundamental problems and services that the public wanted addressed.
Osborne and Gaebler point out a variety of reasons that government cannot be “run like a business.” They do, however, advocate that government can borrow and tailor many of the management approaches that have proven successful in business to make government more efficient and effective, and to be able to indeed “do more with less.” Borrowing heavily from Total Quality Management, they devote ten chapters to taking us through their ten-point blueprint for reforming how government does business.
The ten principles Osborne and Gaebler detail in the chapters of the book include 1) government as catalysts, 2) empowerment of the community, 3) service competition, 4) mission-driven, 5) results-oriented, 6) ...

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