Disney

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Walt Disney World is a very successful entertainment industry, but the corporation offers
much more than simple entertainment in order to entice guests to make the trek from all over the
world to visit the Disney Theme Parks. The Walt Disney World Corporation has a detailed brand
essence, located in Appendix A, which lays out the company’s plan to provide the very best in
guest service and entertainment.
I worked as a Custodial Hostess in EPCOT, a theme-park based on the discoveries of
mankind. This was the most internationally minded theme park, and I was exposed to
innumerable different cultures and languages - - it was a priceless experience.

WHAT I DID AND HOW I LEARNED

Traditions and Discovery Day
One of the most important ways to provide excellence in guest service and entertainment
is to make sure all cast members are working towards the same goal after receiving the same
preliminary training. In order to facilitate this behavior, newly-hired cast ...

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Day, training efforts were focused on the area in which the cast
members would be working. Much like Traditions, the background of the area was given, and the
cast members were given all conceivable information about their park, from founding date to the
food selection in each restaurant in the park. Since I was assigned to EPCOT, I spent a good deal
of time with my group learning about the different countries in EPCOT’S World Showcase.
Working as a Custodial Hostess
First of all, targeting the activities surrounding my job title, I had several duties to perform
as a Custodial Hostess. I received several days of training with an experienced Custodial Host
before I ...

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