From Scientific Management to TQM

* From scientific management to total quality management

The history of management thought from scientific management to today, and key points of departure during the period of evolution of management thought.

* Classical perspective
The earliest formal study of management.

* Scientific Management
* Bureaucratic Management
* Administrative Principles

Scientific Management (late 1800s)
* The Father of Scientific management - Frederick Taylor
* The systematic relationships between people and tasks to redesign the work for higher efficiency
1. Study the way the job is performed now & determine new ways to do it.
+ Gather detailed, time and motion information.
+ Try ...

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and responsibility
* Positions organized in a hierarchy of authority
* Managers subject to rules and procedures that will ensure reliable, predictable behaviour
* Management separate from the ownership of the organization
* Personnel selected and promoted based on technical qualifications
* Administrative acts and decisions recorded in writing

Administrative Principles

Henri Fayol, Mary Parker Folliett, Chester.I.Barnard

Henri Fayol - 14 principles - Unity of command, division of work, scalar chain, unity of direction.

* Humanistic perspective

Human relations movement
* Mary Parker Folliet and Chester Barnard
* Hawthorne Studies
* Employees performed better when managers treated them in a positive manner
* Money mattered a great deal at hawthorne, in addition increased feelings of importance and group pride helped worker production increase

Human resources perspective
* Combined prescriptions of designs for job tasks with theories of motivation
* ...

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PAPER DETAILS
Added: 6/1/2012 03:56:52 AM
Submitted By: yofelk
Category: Business
Type: Free Paper
Words: 802
Pages: 3

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