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Supportive Communication (mana - Papers Online

Supportive Communication (mana

III. Focus on solutions.
? Be validating, not invalidating. Validating statements make people feel important and needed. Invalidating statements make people lose confidence in themselves and cause them to see themselves as worthless. There are four types of validation.
I. Respectful communication is the type of communication where the listener feels worthwhile and an equal.
II. Flexibility in communication is where the communicator accepts that there are alternatives to a problem and allows the listener to give input.
III. Two-way communication is where the listener is given a chance to express their opinions through flexibility and respectful communication.
IV. Identifying areas ...

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cared about.
IV. Imperviousness is where the communicator does not acknowledge the listener’s feelings or opinions.
? Make communication specific, not global. When statements are made to be specific, the listener will understand it better and be able to apply to the wrong behavior more effectively.
? Be conjunctive, not disjunctive. Communication should always flow so that the meaning is joined to previous meanings in some way.
? Always make statements owned, not disowned. You should always take accountability for ones statements. Doing this builds trust in the listener.
? There should always be supportive listening, not one-way listening. One cannot learn from or about the listener if they do not listen themselves. There are four main types of responses that may be generated by the listener:
I. An advising response is one that gives the communicator direction or a personal opinion about the problem.
II. A deflecting response is where the listener switches the ...

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Supportive Communication (mana. (2005, May 24). Retrieved November 22, 2024, from http://www.essayworld.com/essays/Supportive-Communication-mana/27411
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PAPER DETAILS
Added: 5/24/2005 04:23:01 PM
Category: Miscellaneous
Type: Free Paper
Words: 836
Pages: 4

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