TQM In An Accounting Environment

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office is located in Holland, Ohio. This facility controls
all the financial related tasks within the Northwest Ohio district. The
department involved are the General Ledger, Accounts Payable, Payroll, Billing,
C.O.D., and Information Services. This facility is located approximately three
miles away form the main United Parcel Service hub location in Maumee. The
accounting function employs approximately 150 to 160 non-union employees and
runs continuously, 24 hours a day, six days a week.

The accounting department is highly structured and mechanistic. All
employees report to a supervisor, who reports to a manager. There are three
managers within this office. They consist of a Office Manager, an Accounting
Manager, and a Information Services Manager. These three managers in turn
report to the Controller, who is only responsible to the District Manager and
the regional personnel. There is a high level of standardization in the day to
day activities with this group. ...

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can be used and applied to every aspect of a
corporation. For this thesis, the scope of the problem will only incorporate
the activity within the accounting function. I will evaluate different
performance measures and TQM principles for relativity to the current situation.
I will also look at case studies within other transportation companies to
analyze different types of applications. Finally, I will look at establishing a
framework on which to build on based on a few simple steps.

Section 5 - Significance of the problem

This project is important because the negativity within the groups can only
get worse if steps are not implemented to correct the situation. Without ...

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