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Working With Colleagues And Cu - Online Essays

Working With Colleagues And Cu

In the food and Hospitality industry, stomers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about.
Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and products are available from, problem-solving and decision making skills. Customer relations involve understanding the local and international visitors’ needs, providing appropriate service, and handling complaints and feedback. ...

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needs are met and exceed so the customer has an enjoyable time.
Providing appropriate service to the customer is needed because the customer might be allergic to some foods such as MSG, wheat, food colourings or dairy products. Good service personal have these attributes effective verbal and non-verbal communication, sensitivity to special needs and anticipation of unexpressed needs, offering courteous service, advice and information, promoting establishment and its products, and promoting the local area and its attractions,
Complaints are a good form of feedback. They’re a few steps to follow in handling difficult situations. The first is to Focus and listen to the customer. The next is to be courteous and discreet, if possible take the customer away from others. Then suggest way(s) to fix the problem, if nothing can be done thank the customer for bring the problem to your attention. If you can’t fix the problem go to somebody who can but stay there to make sure the ...

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Working With Colleagues And Cu. (2008, February 28). Retrieved November 22, 2024, from http://www.essayworld.com/essays/Working-With-Colleagues-And-Cu/79746

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PAPER DETAILS

Added: 2/28/2008 11:34:35 AM
Category: Miscellaneous
Type: Premium Paper
Words: 506
Pages: 2

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