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In Search Of Excellence... - Online Essay

In Search Of Excellence...

Knowledge about organisational behaviour has become very important to a manager's performance and success. Therefore, it is not surprising that writers often claim to have the information that managers need if they are to excel in their jobs. one of the most well known books of this type. In the book, Peters-and Waterman outlined seven principles that they claimed to be excellent management tactics and a “7-S Framework.” a book dealing with many different principles of economics and what makes big business' excellent.
The first idea that the author discusses is his chart of the 7-S Framework. The graph is very simple but the ideas are fairly complex. In their research, they ...

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The first principle is a bias for action. This is basically saying "Stop talking and do something about it." When Macdonald’s has a rush of customers and their supplies for making food are low, they (usually) don't say "You know what, I have no more cheese" or "Could
someone get me some more cheese?" They take action and get the cheese, make it if necessary, and get the problem solved as quickly as possible.

The second Principle they deal with is to be close to the customer. This means good service and listening to what the customer has to say. If the producer, Macdonald’s, is not in touch with what the customer wants to eat, then the business will most likely fail. Although it also refers to customer satisfaction; quality food made right and good service, "Have a nice day and enjoy your meal!"

The third basic principle is productivity through people. This deals with the individual as the best means for efficiency improvement rather than capital ...

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PAPER DETAILS

Added: 7/19/2004 08:56:58 AM
Category: Miscellaneous
Type: Premium Paper
Words: 654
Pages: 3

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