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In Search Of Excellence: Review - Online Essay

In Search Of Excellence: Review

In Search of Excellence is a book dealing with many different principles
of economics and what makes big business' excellent. The first idea that Peters
discusses is his chart of the McKinsey 7-S Framework. The graph is very simple
but the ideas are fairly complex. In their research, they found that their
philosophies were too hard to explain and easily forgettable. They made this
Framework to deal with strategy, structure, style, systems, staff (people),
skills, and shared values (culture). This has 7 S's (easy to remember) and a
graphical representation to visualize. This shows the businessman that the
intractable, irrational, intuitive, and informal organization can be managed.
For ...

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the
larger it is. From their research, this is usually not true. The first
pricnciple is a bias for action. This is basically saying "Stop talking and do
something about it." When Taco Bell has a rush of customers and their supplies
for making food are low, they (usually) don't say "You know what, I have no more
cheese" or "Could someone get me some more cheese?" They take action and get the
cheese, make it if necessary, and get the problem solved as quickly as possible.
The second Principle they deal with is to be close to the customer. This
means good service and listening to what the customer has to say. If the
producer, Taco Bell, is not in touch with what the customer wants to eat, then
the business will most likely fail. Although it also refers to customer
satisfaction; quality food made right and curteous service: "Have a nice day and
enjoy your meal!"
The third principle is autonomy and entrepreneurship. This is the
innovation principle. 3M is known for ...

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In Search Of Excellence: Review. (2006, November 7). Retrieved April 25, 2024, from http://www.essayworld.com/essays/In-Search-Of-Excellence-Review/55203

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PAPER DETAILS

Added: 11/7/2006 10:34:52 PM
Category: Book Reports
Type: Premium Paper
Words: 717
Pages: 3

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