Problem Solving and System Life Cycle

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to problem solving, depending on the nature of the problem and the people involved in the problem. The more traditional, rational approach is typically used and involves, e.g. clarifying description of the problem, analyzing causes, identifying alternatives, assessing each alternative, choosing one, implementing it, and evaluating whether the problem was solved or not.

It is another; more state-of-the-art approach is appreciative inquiry. That approach asserts that "problems" are often the result of our own perspectives on a phenomena, e.g. if we look at it as a "problem," then it will become one and we'll probably get very stuck on the "problem."

Appreciative inquiry includes identification of our best times about the situation in the past, wishing and thinking about what worked best then, visioning what we want in the future, and building from our strengths to work toward our vision.

Problem Solving in Everyday in Life

People make decisions everyday - give ...

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selected solution

Step by step instructions (make sure the person who use these can understand it - know the persons knowledge base (what they know limited)

Evaluate the solution

Evaluate or test the solution means to check the result to see if its correct and to see if it satisfies the needs of the person with a problem (e.g. if you need a bed buying a cot may not be satisfactory)

What makes a good decision?

Well identified problem

All alternatives considered

Information overloaded - appropriate alternatives

Can the person carry out steps/instructions

The Systems Life Cycle
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Terms of Reference -- the management will decide what ...

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