Critical Failure Factors in ERP Implementation

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were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555îr quality of business process re-engineering) were examined and discussed. Future research on ERP implementation and critical failure factors is discussed. It is hoped that this research will help to bridge the current literature gap and provide practical advice for both academics and practitioners.

Keywords: Critical Failure Factors, ERP Implementation, ERP Life Cycle.


1. Introduction

An ERP system is an integrated software solution, typically offered by a vendor as a package that supports the seamless integration of all the information flowing through a company, such as financial, accounting, human ...

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as guided learning, formal training and knowledge creation activities to direct clients to the necessary knowledge required for a successful implementation. This guidance saves the client considerable time and effort in knowledge search costs (Gable, 2003).

It has been found that the mismatch between ERP and organization can have significant impacts on organizational adoption, and this could be the main reason causing the ERP implementation failure (Umble et al., 2003). The need for greater customization of ERP software will increase in this case, and the risks associated with the ERP implementation will be much higher (Soh et al., 2000). According to Soh et al. (2000), there could be ...

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