The Arrival Of Email

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and his top lieutenants now figure
prominently as digital "smoking guns" . . . Trustbusters say electronic
messages, perhaps more than any paper document, could help them prove that
Microsoft sought to crush competitors and monopolize access to the
Internet." However, Microsoft is not alone. Morgan Stanley Dean Witter & Co.
recently agreed to settle a discrimination lawsuit initiated by employees.
"The smoking gun: an E-mailed joke, playing on stereotype s about African-
American speech patterns, that a colleague had zapped around the office."
("When the Devil is in the E-Mails," BusinessWeek, June 8, 1998, pp. 72-74)

The critical problem facing companies: How do you manage E-mail?
What E-mail content should be kept? How long should it be kept? How do
companies control what employees do with E-mail? As with any problem that
develops as a result of new technology or new organizational processes, the
fix must be multi-faceted. Companies with creative cultures fear ...

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