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Waiting Lines And Queuing - Online Essays

Waiting Lines And Queuing

Why would I decide to write my paper on waiting lines? It is estimated that an average person spends a full one tenth of his or her waking moments waiting for things. That is a powerful figure and that is why this was so interesting to me. When it comes to the business aspect waiting time can mean millions of dollars or even billions when taken over the life span of a firm. Though often overlooked, waiting plays just as an important part in your operation as any other.
Waiting can come in many forms. In the non-customer-based end of business, waiting can occur in production lines, supply chains, computer results and printouts, or any non-automated task. When waiting occurs within a ...

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paper and research was geared towards the average "Joe Q. Customer." More specifically, any in person transaction rather than the waiting commonly associated with waiting for a back order or something to get shipped out. Mostly having to do with randomly arriving customers. Waiting lines are of particular importance to these types of industries for one main reason. Waiting as the book points out is not seen as a "Value Added" activity. This means a customer may tend to associate waiting with poor service. It is purely a maintenance factor. If things are ok the customer doesn't realize it but when things go wrong, it is as clear as day to them. As noted in a paper written by David Maister of Maister Associates, Inc "The equation is simple, S=P-E or satisfaction = perception - expectation".
Waiting mainly occurs as a result of a high degree of variability in arrival of customers and delivery of service. The example given in the book shows that an average restaurant with a ...

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Waiting Lines And Queuing. (2004, December 29). Retrieved November 20, 2024, from http://www.essayworld.com/essays/Waiting-Lines-And-Queuing/19749

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PAPER DETAILS

Added: 12/29/2004 10:57:50 PM
Category: Miscellaneous
Type: Premium Paper
Words: 1171
Pages: 5

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