ITT Trip Scheduling

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of maintaining the system.

The first step in building any DSS is planning. Planning is basically defining
the problem. The planning also involves an assessment of exactly what is needed.
In this case I deal with trip scheduling. In the case description this would
include: How many trips to offer, the days of the week to have particular trips,
and when to cancel trips. Obviously the scheduling ties to other information
such as profit and participation, but for this paper I will only cover the
scheduling portion of ITTs problem. Therefore I have defined the problem as a
basic scheduling problem. I see a need for ITT to better schedule trips using
the information they have and using the information they collect from customer
surveys. With the problem defined we can now look at what information is needed
to further analyze the problem.

After a problem is defined, information must be collected. The research phase
of system development is just that, collecting information. ...

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about scheduling their
trips as well as allow them to create the schedules directly from computer
models. I will discuss the models in the next paragraph. The system would not
draw conclusions, but simply show the pros and cons to certain choices. The MIS
portion of the system will simply provide information to the users and to the
DSS. The DSS portion of the system will allow a schedule to be created using
resources in an optimum manner. I decided to go with a small and simple system
because of ITTs limited resources and because of a high employee turn-over. A
complicated system would not be feasible in such an environment where new
employees are constantly having to be ...

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