Communication In The Workplace

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in due course.Because of this members of the department staff had to have effective listening skills .I realized that when dealing with a user it was important for me to solicit as much feedback as possible from them. I would ask questions and paraphrase what they were saying so as to better understand the nature of the problem.This was important because many a time the problem would be Just a simple matter of rebooting the computer and could easily be resolved over the phone.When trying to get to the root of the problem it was important that I display as much patience as possible with the users often vague responses to my questions. I made a conscious effort not to interrupt them and to refrain from distractions that would hinder my ability to listen effectively.Effective listening was also important because it allowed take notice of paralanguage signals in a persons voice allowed us to judge the urgency of the situation .We were also conscioutioas of the paralanguage ...

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recurring problems and internal matters were disciussed.The meeting as was the office ws run democratic manner.All members of the group was encouraged to offer their input.When there was disagreement over a certain issue it was often put to the vote. As an intern these meetings were the highlight of the week because of the many brilliant ideas that were born from the brainstorming sessions that often went on during them.Group think was to a large part avoided by the fact that we all knew that the manager door was always open.Whenever anyone felt something that they did not feel comfortable saying in front of other people they woulds tell him ,and he would bring up the ...

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