Warning: Use of undefined constant referer - assumed 'referer' (this will throw an Error in a future version of PHP) in /usr/home/essaywo/public_html/essays on line 102

Warning: Use of undefined constant host - assumed 'host' (this will throw an Error in a future version of PHP) in /usr/home/essaywo/public_html/essays on line 105

Warning: Cannot modify header information - headers already sent by (output started at /usr/home/essaywo/public_html/essays:102) in /usr/home/essaywo/public_html/essays on line 106

Warning: Cannot modify header information - headers already sent by (output started at /usr/home/essaywo/public_html/essays:102) in /usr/home/essaywo/public_html/essays on line 109
Dealing With Difficult People - College Paper

Dealing With Difficult People

A griper or complainer is someone who is never satisfied until they get what they want or an answer to a question from a problem. If the question is not answered the way the customer wants it to be then they will just keep bothering you with other questions. Here is a Complainer's Coping Plan that will help get someone to quit complaining or griping.
Ų Acknowledge what they are saying.
Ų Do not agree with them.
Ų State and acknowledge facts.
Ų Try to get them in a problem-solving mode
Ų If all else fails ask, "How do you want this discussion to end?"
This is actually what goes on in my work environment while trying to get something accomplished.
I work at JC Penney's and I hear griping ...

Want to read the rest of this paper?
Join Essayworld today to view this entire essay
and over 50,000 other term papers

It is hard to explain to a customer our policy if she doesn't want to listen. I told her the policy was that if she wanted to return something she would have to have a receipt or the tags. She wanted me to call management since she knew someone that worked there. I call the operator and ask to see if there were any managers available. The operator told me that there was no one available until noon. I knew after I hung up the customer would not be happy. The irritation arose when the customer said, "Well I don't have until noon I want my money now!" After telling her again that no one was available she was just standing there with her arms crossed wanting her money back. After a few minutes I finally decided to tell her that she can exchange it for the same thing she had. You aren't supposed to do that but that was the only thing I could think of right then. That idea had worked. I could finally get her off my back and get on with my work. She went to get another pair ...

Get instant access to over 50,000 essays.
Write better papers. Get better grades.

Already a member? Login

CITE THIS PAGE:

APA
MLA
Chicago
Turabian

Dealing With Difficult People. (2004, November 4). Retrieved January 22, 2025, from http://www.essayworld.com/essays/Dealing-With-Difficult-People/16965

"Dealing With Difficult People." Essayworld.com. Essayworld.com, 4 Nov. 2004. Web. 22 Jan. 2025. <http://www.essayworld.com/essays/Dealing-With-Difficult-People/16965>

"Dealing With Difficult People." Essayworld.com. November 4, 2004. Accessed January 22, 2025. http://www.essayworld.com/essays/Dealing-With-Difficult-People/16965.

JOIN NOW

Join today and get instant access to this and 50,000+ other essays

PAPER DETAILS

Added: 11/4/2004 01:45:19 AM
Category: Miscellaneous
Type: Premium Paper
Words: 1175
Pages: 5

Save |

Report

SHARE THIS PAPER

SAVED ESSAYS

Save and find your favorite essays easier