Quality Issues In System Development
The period between the 1970's and 1980's was a time of great advancement in
computer hardware technology which took an industry still in it's infancy, to a
level of much sophistication and which ultimately revelutionised the information
storage and processing needs of every other industry and that of the entire
world. However, it was also during this period when the shortcomings of
implementing such technology became apparent. A significant number of
development projects failed which resulted with disastrous consequences, not
only of an economic nature, but social aswell. Seemingly, although hardware
technolgy was readily available and ever improving, what was inhibiting the
industry ...
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the ability to integrate and facilitate streamlined business
processes. Unfortunately, not every system that information workers develop are
well implemented; this means that the computer system which was originally
intended to make a company more efficient, productive and cost-effective, is in
the end doing the exact opposite - namely, wasting time, money and valuable
manpower. So even with all the lessons learned from the 70's and 80's, our
vastly superior methodologies and knowledge of the 90's is still proving to be
fallible, as suggested in the following examples.
System Development Failures
In Britain, 1993, an incident occurred which forced the London
Ambulance Service to abandon its emergency system after it performed
disastrously on delivery, causing delays in answering calls. An independent
inquiry ordered by British government agencies found that the ambulance service
had accepted a suspiciously low bid from a small and inexperienced supplier. The
inquiry report, ...
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bosses gave the project managers too much rope, allowing
them to fiddle with specifications and bring in too many outside consultants and
computer firms. Its new board, having heavy-weight and diverse membership,
proved too remote from the project. Member firms that spent years griping about
Taurus's cost and delays did not communicate their doubts concerning the project.
The Bank of England, a strong Taurus supporter, failed to ask enough questions,
despite having had to rescue the exchange's earlier attempt to computerize
settlement of the gilts market. According to Meredith , an expert in project
management issues, many system development catastrophes begin with the selection
of a ...
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"Quality Issues In System Development." Essayworld.com. October 28, 2006. Accessed December 23, 2024. http://www.essayworld.com/essays/Quality-Issues-In-System-Development/54678.
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