Quality Management Organizations

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of key constituencies.

:: Increasing competition for QIO contracts.

:: Enabling QIOs to release information to beneficiaries about QIO findings related to their complaints.

:: Directing QIOs to focus on the local achievement of national quality and efficiency goals, to improve care for beneficiaries with significant medical needs.

:: Directing QIOs to support local initiatives to develop and use information on quality and cost to help beneficiaries, their caregivers, and their health professionals make better choices about their treatment options, and self-care.

Program's effectiveness

:: Gaps in healthcare quality are more widely recognized by policymakers, consumers, and provider organizations. The landmark IOM publication "To Err is Human," that documented safety issues in hospital care, stimulated such recognition.

:: The need for more fundamental changes in health care processes and systems to deliver consistent high-quality care is also recognized, again ...

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