The Travel Industry And The Internet

3.1 Aims and Objectives

For over 20 years, business operations have been computerizing in effort to increase their efficiency and profitability. However, in high-service industries, such as the travel industry, major companies have been reluctant to move in the direction of internet operations. The travel industry, in particular, is sustained by face to face business transactions. The travel industry is a person to business, and person to person sales industry. Until recently, the idea of automating the sales function of their operations via use of the internet was considered an unwanted obstacle to customer relationships
Unfortunately for the larger, exiting players in the travel ...

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their customers to take advantage of the convenience of internet business transaction.
These companies have fallen prey to the "All or nothing" perspective of the internet. As the Internet came to the consumer marketplace, companies believed that the Internet could be a goose that laid a golden egg. The Internet could solve all their business problems, enable instant customer response and service, and drop operation overhead costs to next to nothing. Businesses which approached the net with this assumption soon discovered that the internet is in unsuited to rely upon for 100% of a business's operations. Many startup companies came and quickly went. However, business' which prepared a model which took advantages of the internet's strengths, and integrate the not into their traditional business model quickly discovered they were at a competitive advantage. The net cannot replace many of the key personal features of successful business'. However, as an integrate component to a ...

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outward and homeward flights will have to pay a total of 10.Children's meals will be available for 5, and passengers will also have to pay for snacks. A Thomson spokesman says: "We are offering more choice with this new food regime. We have done a lot of research into this and found that many people do not regard the meal as a big part of their journey." (Ananova.com, 2002)
In other news, Thomson has realized that internet enabled business, and e-relations are key to staying off more drastic cost cutting measures which are being undertaken by First Choice. Thomson recently announced that Chordiant Software, Inc., a leader in Unifying Customer Relationship Management (CRM) Solutions, ...

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PAPER DETAILS
Added: 11/19/2015 05:29:10 AM
Category: Business
Type: Premium Paper
Words: 9352
Pages: 35

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