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Using Electronic Mail To Communicate With The Staff - Research Papers

Using Electronic Mail To Communicate With The Staff

As a consultant hired to improve communication within the CareLink department amongst staff and management, an observation was made on how information is communicated to the staff. Management normally has Janie, Administrative Secretary type a memo and distributes to the mailboxes.
In a recent problem, a change of an enrollment process took place. The process became effective July 1st. The memo was typed and distributed to the mailboxes on June 13th.
The memo read:
Due to the new immigration law, it is crucial that all programs financially assisted by state and local taxpayers must comply by their laws within a two- (2) year frame. This law affected CareLink. Part of this law is to ...

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membership. (Simmons, Mrs. Juanita to Member Service & Education staff. 13 June 1998. Process Change - Residency Issue.)
The communication effort failed via memo in this situation. The memo was typed and distributed June 13th. The only time the ten Member Service Representative received their correspondence is when they need to come in for our monthly staff meeting. Unfortunately July's staff meeting was not held until the second Friday of that month due to the first Friday being July 4th weekend. The secretary did her part in transmitting the message. The problem was timing. Who should be left responsible for following up that the message was received in a timely manner? This error could have been prevented if better communication or better management skills were enforced. The Member Service and Education department were not the only one's affected by this communication error. It affected the entire University Health System, since we are the county hospital, but most ...

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Using Electronic Mail To Communicate With The Staff. (2004, March 23). Retrieved November 23, 2024, from http://www.essayworld.com/essays/Using-Electronic-Mail-To-Communicate-Staff/5013

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PAPER DETAILS

Added: 3/23/2004 02:36:37 AM
Category: Computers
Type: Premium Paper
Words: 1248
Pages: 5

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